transform behavior !
“People will forget what you said, people will forget what you did, but people will never forget how you made them feel.”
What we do
We transform in-store behavior through a 360° approach.
We reimagine and design great education experiences, consultancy and digital solutions.
In-store experience cannot anymore be only a place of transactional shopping.
We believe that stores must be places of relational engagement to develop sustainable high performance.
The way we support this transformation is by acting as accelerators of in-store behavior transformation for Store Leaders and Clients Advisors developing inspiring and practical enablers of behavioral change.
"When behavior matches strategy, this leads to robust and sustainable business growth."
“ Frederik and his team created a program that allowed our boutiques to be more comfortable
selling a product category - Watches - that is culturally different from Fashion.
Through dynamic and interactive workshops they offered options that each participant could choose from and build the path that is right for them to improve personal efficiency and productivity. The acceptance by the staff was very high because they realized they could apply the learnings to other areas of the business with equal results.
We were able to roll out the program in places as different as NY, Las Vegas or Los Angeles, which speaks to the scalability of the methodology. The success was immediate with these boutiques growing their Watch sales almost twice faster than the network average.
Frederik and his team helped our staff build confidence and become more agile in a fast-changing environment where so much pressure is placed on individual performance"
Olivier S. Head of Watches & Jewelry Development,