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GENEVE - NEUCHATEL - PARIS - SHANGHAI - HONG KONG

©2019 OKTAVE

HOW WE HELP YOUR TEAMS TO BECOME VIRTUOSOS

EDUCATION PROGRAMS

At OKTAVE, going from knowing to doing means…

Practice, Practice, Practice, Rehearse, Rehearse and Rehearse,

beyond comfort, to the power of mastery.

COACHING

FOR

RETAIL EXCELLENCE

Coaching is a mindset, not a task. We enable your managers to understand how a coaching approach can release the potential of their teams, transform their behavior, improve work ambience and deliver commercial success. From here, it’s just a short step to embracing the mindset of manager-coach in dynamic in-store environments.​

7 RITUALS

FOR SUCCESSFUL

STORE MANAGERS

An important factor in store success is the proactivity and capabilities of the store manager in driving teams and business.  We work with store managers to understand their role and empower them within the store ecosystem, building an individual store Boost Plan© to capitalize on retail best practices and key performance indicators.

THE ARTISTS

OF EMOTIONAL ENGAGEMENT

The expectations of the global luxury customer are constantly evolving. Client advisors need new ways to engage, strategically and emotionally. What happens when they lack the confidence and skills to proactively build a deeper relationship with their customers? What if you’re launching a new customer strategy, and some of your client advisors don’t see the need for change? Whatever your issue, we work with customer-facing teams to explore new ways of engaging.

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ORCHESTRATING

IN-STORE CLIENTELING

In-store clienteling plays a crucial role in maximizing every sales opportunity from new and returning customers. We motivate client advisors to be proactive in understanding and engaging with their customers, inspiring them to discover personal and valuable information beyond their product request, and creating long-lasting relationships and a strong desire to buy.

Beautiful ballet dancer jumping inside c

CATEGORY

BOOSTING

Some product categories need a fresh perspective to re-energize their sales. Client advisors usually prefer to stick with their core product categories – why present challenging products when you can go for the "fast and easy" ?

MASTER ROLE-PLAYING

Role-play is a vital tool in situations where client advisors need practice, not theory, to hone their skills. Managers and internal trainers can find it difficult to structure effective simulations and link practice in store to business objectives. Without consistent rehearsal, advisors lack the confidence to turn these exercises into powerful new connections with customers.

CONNECTING WITH CHINESE CUSTOMERS

How do you engage if you don’t speak the language? Chinese customers form an increasingly important part of luxury sales, both globally and in their domestic market. Non-Chinese client advisors can find both language and culture a barrier to connection, and their frustration can lead them to avoid hosting Chinese customers and to resent Chinese-speaking colleagues.